Yes, Hospitals are now keenly observing their customers! Yes, not only watching over the patiences and saving lifes, but also at the after process where the client could potential be a back burner during payments, and need to be chased down the road for bill payments.
The goal of the process is to catch the patients before they leave the hospital, help them realize the various options with respect to payments, and avoid chasing them later. The billing software companies are helping hospitals by providing information on patients who have enough assets to make payments.
“We know that 30 percent of the population won’t pay because they can’t afford to, and 30 percent will pay, said Stephen Mooney, president of Conifer’s Revenue Cycle Solutions unit in Frisco, Tex. His company aims to identify the remaining 40 percent who have some assets but need help figuring out whether and how they can afford their bill” – BusinessWeek
