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certifications
  1. Q: What do I get when I purchase a subscription?
  2. A: A subscription entitles you to log into the private member's area of dataminingtools.net where you will find the secured/ member area to access certification preparation exams and content . You choose your own login credentials (username and password) when subscribing. Use these to access the site for the duration of your subscription.
  3. Q: If I subscribe, is my credit card charged once? OR is this a recurring monthly/quarterly/yearly bill?
  4. A:You will only be charged once. We do not automatically charge your card/PayPal account subsequent times. If you want to renew your subscription you must be pro-active and re-subscribe manually. Personally, we're annoyed by websites and other services where you forget and wind up paying hundreds of dollars for something you never use.
  1. Q: Besides a Credit Card and PayPal, what other methods of payment do you accept?
  2. A: Yes we do, Please contact us for more information.
  3. Q: Do you offer group / multi-license discounts?
  4. A: Yes. Please contact us.
  5. Q: Do you accept purchase orders?
  6. A: Yes, in some cases. Please contact us.
  7. Q: Do you have a W-9 form for my accounting department?
  8. A: Yes.
  9. Q: I decided that I want my money back. What do I do?
  10. A: You have 24 hrs to claim to your money back from date/time of purchase. Please contact us
  11. Q: I want to unsubscribe from your mailing list. What do I do?
  12. A: : Please contact us.
  13. Q: Where can I see a list of all the video topics?
  14. A: All video topics are listed in our video library list page
  15. Q: The videos look fuzzy / sound bad. Help?
  16. A: Please contact us.
  17. Q: What software do you use to record your videos?
  18. A: Camtasia.
  19. Q: Can I have your settings for Camtasia?
  20. A: I could give them to you but it wouldn't help because in my experience it runs differently on each computer.
  21. Q: Do you take requests?
  22. A:Sure, contact us be forewarned that we have a lot of content planned centering mostly on the most recent versions of the tools.
  23. Q: I can't find what I'm looking for ... help?
  24. A: No worries ... contact us and we'll try to help.